Needs Analysis

Plugged in network cables
  • No visibility into problem areas, pending "brownouts"
  • Constantly fighting fires – "up/down" issues
  • No ability to troubleshoot; isolate problems on a wide scale
  • No time or resources to maintain sophisticated monitoring tools such as HP at minimum, much less integrate and support multiple point products
  • Still expected to provide maximum uptime, regardless of resources
  • Recent migration from AS/400 to client/server model – suddenly left without any tools
  • May also be facing a "failed" or complex integrated set of tools and can't afford to maintain them.

We offer:

On Call Solutions Service
You get all the benefits of our oncallsolutions program – quick response, friendly service, and the best engineers in the business.
Free Unlimited remote support
Unlimited remote support (Excludes third party software support and end user training.)
Access to 24/7 help desk
Our 24/7 help desk is staffed by our own skilled engineers 24 hours a day, seven days a week, 365 days a year. You'll never be without support again – even in the middle of the night.
Free remote network monitoring
Our state-of-the-art remote monitoring system lets us know about problems with your network, systems and applications before they affect you. We even check for failed backups and overdue security patches on your servers.
Inventory management
Our automated inventory management tools scan your network and produce a detailed list of your hardware and software, across networks and systems.
Quarterly preventative maintenance
Quarterly preventative maintenance is a bare minimum for any network with at least one server. We check every log, suggest operating system updates and security patches to your server and networking equipment.
Monthly preventative maintenance
Monthly maintenance is the best method we've found for decreasing downtime and unscheduled visits. Our checklist goes through each network device in detail and makes sure they're up to date and secure. If not, we provide a detailed priorities list for you of critical and pending issues.
Monthly Analysis Service "Virtual CIO"
If you've ever wanted to know what issues may be causing existing or future problems, this service is critical to your business success. Virtual CIO summarizes critical issues based on data collected from your environment, as well as provides recommendations on how to resolve issues that could affect performance. Virtual CIO also provides you with direct access to our most senior engineers – certified Microsoft engineers and certified great listeners. Their goal is to make technology work for you – not against you.